How to contact support

Support topics and email

Send enquiries about orders, supply coordination, transportation, warehousing, the website, or application support to support@ustlimited.com. Include a concise description and the relevant non-sensitive details.

Do not send passwords, full payment-card numbers, authentication codes, or other unnecessary sensitive information by email.

Business hours and response time

Messages can be sent at any time. Enquiries are reviewed Monday to Friday, 09:00–18:00 Hong Kong time, excluding Hong Kong public holidays.

The company aims to acknowledge support requests within two business days. More time may be needed to investigate transaction, documentation, or logistics matters.

Company contact details

Legal name: Universal Synergy Trading Limited.

Registered office: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG HONG KONG.

Company telephone: +852 9287 0874.

Support email: support@ustlimited.com.

Other enquiries

For general company questions, use contact@ustlimited.com. For privacy-related questions, use privacy@ustlimited.com. Application-specific support instructions are provided in the relevant application or store listing when applicable.